Santo Tomas e-Service Providers
Santo Tomas e-Service Providers
The Santo Tomas e-Service Providers (STePS) is one of the duly established support units of the University which runs and operates under the direct supervision of the Office of the Secretary-General. The over-all function of this support unit is to provide considerable contribution to quality service for the entire Thomasian community through the provision of computerized systems that facilitate operations of day-to-day office transactions, as well as provide other IT requirements that are relevant and conducive to the academic milieu.
To continuously provide the University at large the contemporary and relevant resources in the field of information technology to enable her to efficiently accomplish her institutional operations, as well as to thoroughly sustain technological innovations and advancements for the fulfillment of her own mission to local, national, and global community
The STePS Office envisions itself to be a stable and reliable frontrunner in providing services to all the sectors and departments of the University in matters concerning Information Technology needs and requirements.
- To provide that all the IT resources of the University, be they current or future acquisitions, are put to optimum use;
- To provide hardware support and network connectivity to every department of the University to enable each of them to efficiently employ their respective units according to their needs;
- To provide the necessary programs and applications, both home-grown and outsourced, to facilitate operations and transactions of every department in the University; and
- To provide information assistance to sectors of the Thomasian community regarding queries pertaining to IT services of STEPS.
The following list encompasses the various services that are currently being provided by STePS to the Thomasian community which have been grouped into five categories namely: a) Network and Hardware Services; b) Cabling Services; c) Software Development and Applications Services; d) Licensing Services; and e) Warehouse Services. Each category itemizes the particular services which are self-explanatory.
- Server systems co-location
- Virtual Private Network or Remote Access
- Corporate E-mail Management
- Network Design and Consultation
- Wi-Fi Setup and Management
- Video Conferencing
- Network and System integration (Biometrics, Security Cameras, electronic boards, Digital Media Streaming Services, etc.)
- Server and Desktop Virtualization
- Hardware setup and system management (System ID locators, Information KIOSK
- System and hardware troubleshooting (Computer and system repair)
- Network installation and Management
- Maintenance and Development of Systems and Application Programs
- Maintenance and Development of Corporate Websites
- Regular System Backup of Database
- Disaster Recovery
- Development of Procedural Manuals
- Training on the functionalities of system and program modules
- Software Licenses Consolidation
- Issuance or deployment of Software Licenses
- Licenses Safekeeping, Monitoring and Inventory
- Licenses Assessment and Evaluation
- Structured Cabling Design, Installation, Repair, and Maintenance
- Installation and Maintenance of multimedia (VGA) cables for LCD projectors
- Lending of equipment (LCD projector and screen, laptop, desktop, etc.)
- Replacement of worn-out computer components, devices, etc.
- Issuance of laptops, desktops, projectors, etc.
- Safekeeping and Inventory of Hardware and Components
Network Operations Group
Software Development and Applications Group
Help Desk and Operations Group
Support Technicians and Staff
The STePS Office has its beginning in 1979. It was initially named UST Computer Center (USTCC), primarily established to provide the University a facility that would handle computerized services. At that time, most of the tasks were mainly focused on the grading system—computerized listing of students, computerized grading sheets for faculty members, and computerized transcripts of records.
Over the years, however, as the demand for more computerization of day-to-day transactions of the University grew, the UST Computer Center has gradually evolved and branched out into three discrete divisions namely, the Computing Services (EDP), Communication Services (Networking), and Information System Development (ISD—Software Development). From there, the three divisions worked hand in hand to meet the needs of the University and came up with different systems that are hitherto being implemented. Among the salient systems being maintained are the admission system, student grading and billing system, online enrollment system, faculty and non-academic payroll system, and faculty system.
Barely a decade ago, the UST Computer Center has so expanded its operations that it necessitated a change in its name that aptly betokens the current sign of the time, whence the name STePs, an acronym for Santo Tomas e-Service Providers. Corollary to this, the three divisions were also renamed, thus, Computer Services and Helpdesk (Computing Services), Network and Hardware Operations (Communication Services), and Software and Applications System Development (ISD—Software Development). Alongside this makeover, the Software and Applications System Development Team, which is mostly composed of programmers and developers, is now housed at the UST Data Center Building (beside the TARC Building), while the Computer Services and Helpdesk and the Network and Hardware Operations Teams are still staying in the west wing mezzanine floor at the University’s Main Building.
Basically, the Helpdesk Team assists in some of the processing, printing, and encoding jobs of the University and acts as trainers for users of newly implemented software. The Software and Applications System Development Team functions as the think-tank of the University, who, besides maintaining all current application programs of the University, are in charge of developing applications, programs, and all other systems related to the computerized needs of the University. Lastly, the Network and Hardware Operations Team handles all matters related to wired connectivity and wireless connection, system infrastructure, maintenance of servers, and all other hardware requisites of the University. Also, it functions as the overseer of all the computerized operations of the University. Working collaboratively, the three divisions of STePS serve as the service arm of the University, ensuring its vital role in the pursuance of quality instruction, reports, research, and administration.
All in all, the STePS Office handles all services that pertain to computerized systems that befit high-quality academic institution—from home-grown applications to Wi-Fi connections.