Office of Planning and Quality Management

The Office of Planning and Quality Management (OPQM) assists the Office of the Rector in the development and deployment of the strategic plan of the University. It reviews the alignment of the operational plans of academic and administrative units with the University’s strategic directional areas and examines performance in key result areas and key performance indicators for both planning and quality management purposes.

OPQM monitors the implementation of quality policies and objectives that ensure the maturity and sustainability of the University’s Quality Management System (QMS) across the operations of academic and administrative units. It promotes the adoption of the PDCA/PDSA cycle for continuous quality improvement of University systems and processes, consistent with the ASEAN University Network-Quality Assurance framework. It oversees the conduct of the student satisfaction survey, risk management training, root cause analysis training, and other related QA mechanisms, as well as of the internal/verification/surveillance audits to maintain regular compliance with the ISO 9001:2015 Standard.

Services offered

Facilitation of Strategic Planning and Review Sessions

The University’s Strategic Planning follows a ten-year cycle, with a mid-term review done on the 5th year. During these events, the top executive authorities as well as heads of all administrative and academic units participate. The administrative and academic unit heads,
through which direct engagement with internal and external stakeholders happen, serve to represent
these sectors, namely: students, alumni, parents,
employers, industry partners, and other interested parties.

Conduct of Annual Management Review Meetings