The College of Tourism and Hospitality Management administrators, faculty, and support staff now join the ranks of internationally accredited service professionals after their successful performance during the first Certified Guest Service Professionals (CGSP) workshop and certification program held last July 28 and 29, 2016 at Albertus Magnus Building of the University of Santo Tomas.
The CGSP is a guest service training program developed by Asia World Hospitality, which is the Philippine representative of the American Hotel and Lodging Educational Institute (AHLEI). It is a training program developed by AHLEI to motivate employees in becoming guest-oriented and service-focused, as well as in providing exemplary service that exceeds customers’ and guests’ expectations.
UST’s CTHM administrators, as well as selected faculty and support staff now have the CGSP designation which is recognized around the world. This certification is the premiere choice of globally branded hotels and international cruise lines. As such, it is regarded as the highest form of acknowledgement for guest services.
Thomasians who now have the CGSP designation include CTHM administrators such as Dean Maria Cecilia Tio Cuison, Assistant Dean Amy Mia Turaray, Hotel and Restaurant Management Program Chair Evangeline Timbang, and Travel Management Program Chair Fredeswindo Medina. The faculty members who successfully completed and passed the certification include Remedios Abuton, Maria Conception Ang, Jane Devanadera, Christine Conception Fajardo, Jinky Rose Gino-Gino, Dennis Ligan, Roshni Mansukhani, James Mark Nidea, and Freddie Quinito. Support staff members Cyrene Anives, Kathleen Fernandez, and Ruby Ann Lucina also carry the title.
The CGSP training program and certification allows the participants to engage during the two copyrighted programs called “Guest Service Gold: Making Connections” and “Guest Service Gold: Golden Opportunities.” Both programs highlight seven brief stories designed to motivate and inspire guest service employees for them to provide exceptional service above and beyond the call of duty.
At the end of the workshops and certifications, participants were encouraged to find ways to turn guest service into a memorable and positive experience, something that motivated UST participants to pass the CGSP certification examination and turned them into certified guest professionals.